Big O Tires

Thank you Stacie and Dan for taking the time get things done right on my vehicle. They got the right parts ordered in the same day and gave me the best price in town to get my suspension and brakes replaced. They went the extra mile to make sure that the job was done well, fast and at a very reasonable price. Half the price quoted at the dealership. Thank you guys!

Worst tire store ever. Every time I go it gets worse. Took 3 days to do what should have been a half day job. On the second day they told me that my car was ready. When I went to pick it up they told me that it wasn't ready because they just realized they put the wrong part on the car and would have to come back the next day. I had two tires replaced and one was still in good shape. I told them that I wanted to keep the tire. Of course when I picked up the car they told me it was thrown away. The parking lot looks like a junk yard. The same cars have been in the parking lot for months.

I was driving to Chicago and got a flat tire. It was 7:30 am and I didn’t know what to do. They patch my tire and they were super nice. I plan to use them again. Great experience

Wish I could leave 0 stars. Called this morning about getting my tire repaired. Gentlemen who answered the phone asked if I asked if they had a 5pm appointment and they said yes and then asked if we could come earlier at 4:30. I let them know that wasn’t an option and that I would take the 5pm. At that point he said he didn’t have 5pm appointment after saying he did a minute prior. He then denied saying there was. I looked online and there was a 5pm appointment. I didn’t bring my car there and never will.

Absolute WORST experience I’ve ever had at a shop like this. I came in on a Wednesday needing a couple of minor fixes. They didn’t get to it until Friday, and the first thing they looked at, they had to order a part for. That’s fine. Problem is, they DIDNT TELL ME that they had done it, even though I was told when I dropped it off that they would call me after they diagnosed it and before they started to work on it. They got the part the next Thursday, and only then did I realize that they hadn’t even TOUCHED the other issues. I waited at the shop while they FINALLY worked on things they could have worked on while they were waiting for the part that was unrelated (taillight). Then I was told there was a leak in the water pump after they fixed the other things. So i waited another day. After 9 days, I drove it home. The next time I tried to drive it, the battery was dead. I looked under the hood, and the battery was COVERED in soot, dirt, and whatever else. I ended up having to replace the battery that was only a year old, and had no issues when I brought it in. Of course I had someone else do it, because Big O Tires would have probably just destroyed my engine next. This has been by far the worst experience I’ve had with any business ever, and I can’t help but feel like I’ve been bent over. Either they did this to rack up the charges, or they are the most incompetent workers in the state.